Customer Service
First, pre-service
1, the function of the customer's lab, requiring an initial understanding of the basis, appoint trained lab furniture design or sales engineers and customers to discuss design.
2, consider the different needs of customers, The spirit of 'humanity' principle, According to space design engineers, modeling, safety, convenience, etc., CAD computer graphics system issued detailed design drawings and furniture specifications，To provide a more intuitive, professional product advice and Layout.
3,with the client to determine design, the design engineers to verify the size of the site measuring to ensure the accuracy of drawings.
Second, the sale of services
1. Adhere to strict compliance with customers in product materials and process technology scales and other requirements of manufacturing.
2. Determined strictly in accordance with the design of the two sides have a professional installation, to avoid unnecessary mistakes, Each of the projects are meticulous arrangements, pay attention to the details of the overall installation, showing a perfect overall project.
Third, after-sales service
1, from the date of signing the contract within five years, our company offers products for all services provided exemptions.
2, during the warranty period will be assigned service personnel tracking service, Once every six months to a year of inquiry, Keep abreast of customer usage and needs.
3, the warranty period any product quality problems arise, maintenance engineers, customers will receive service within 24 hours after notification to the scene, one week for free repair and replacement.
4, the company sold products to me, I will be their commitment to lifelong maintenance service.
After-sales service hotline：（021）51688948 |
